Effective Date: 04/05/2026
Website: theharlotpages.co.nz
The Harlot Pages (“Platform”, “we”, “us”, “our”) is committed to operating a lawful, respectful, and responsibly managed platform.
This Complaints, Reporting & Takedown Policy explains how concerns may be reported and how we may respond to complaints relating to listings, accounts, content, conduct, or misuse of the Platform.
This Policy should be read together with our Terms & Conditions, Privacy Policy, and Trust & Safety Guidelines.
- Purpose of this Policy
We recognise that issues may arise involving content, user behaviour, identity misuse, safety concerns, or legal rights.
This Policy provides a process for submitting complaints so concerns may be reviewed appropriately.
Submission of a complaint does not guarantee removal, suspension, compensation, or any particular outcome.
- Types of Complaints We May Accept
We may review complaints relating to:
- fake or misleading listings;
- impersonation or identity misuse;
- stolen or unauthorised photos;
- copyright infringement;
- privacy concerns;
- defamation concerns;
- harassment, threats, or abusive conduct;
- underage concerns;
- trafficking, coercion, or exploitation concerns;
- scams or fraudulent conduct;
- misleading reviews;
- spam or platform abuse;
- unlawful content;
- safety concerns;
- breaches of our Terms or Trust & Safety standards.
- How to Submit a Complaint
Complaints may be submitted to:
Email: [Insert Support Email]
Where possible, include:
- your full name;
- contact email;
- the listing URL or account involved;
- screenshots or evidence;
- description of the concern;
- dates/times where relevant;
- why you believe action is justified;
- any urgent safety risks.
Incomplete complaints may delay review.
- Good Faith Requirement
Complaints must be made honestly and in good faith.
You must not submit knowingly false, malicious, vexatious, retaliatory, or misleading complaints.
Misuse of the complaints process may result in refusal of future complaints, account restrictions, or other action.
- Initial Review
Upon receiving a complaint, we may:
- acknowledge receipt;
- request further information;
- conduct preliminary review;
- assess urgency and risk;
- compare available evidence;
- review account history;
- consider applicable laws and platform policies.
We are not required to investigate every complaint to any particular standard or timeframe.
- Urgent Safety or Underage Concerns
Where a complaint involves suspected:
- minors;
- exploitation;
- trafficking;
- violence;
- threats;
- serious harassment;
- unlawful activity;
- immediate safety risks,
we may prioritise urgent review and take immediate interim action, including temporary removal or suspension.
We may also contact relevant authorities where appropriate.
- Temporary Takedown / Interim Action
While reviewing a complaint, we may at our discretion:
- temporarily hide a listing;
- remove specific content;
- disable messaging;
- restrict visibility;
- suspend an account;
- require verification;
- preserve evidence.
Interim action does not imply wrongdoing.
- Possible Outcomes
After review, we may decide to:
- take no action;
- request edits or clarification;
- issue warnings;
- remove reviews;
- remove content;
- require verification;
- restrict features;
- suspend or terminate accounts;
- permanently ban users;
- refer matters to legal advisers or authorities.
All decisions are made at our discretion, subject to applicable law.
- Copyright / Image Rights Complaints
If alleging unauthorised use of photos, videos, trademarks, or likeness, please provide:
- proof of ownership or rights;
- exact content location;
- description of infringement;
- identification details sufficient to assess the claim.
We may remove content while investigating.
- Privacy Complaints
If alleging misuse of personal information, please specify:
- what information is involved;
- where it appears;
- why it is private or inaccurate;
- requested remedy.
Privacy matters may be handled under our Privacy Policy and applicable law.
- Defamation / Reputation Concerns
If alleging false statements or damaging reviews, please provide:
- exact words complained of;
- why they are false or misleading;
- supporting evidence;
- requested action.
We may request additional evidence before considering removal.
- Right of Response
Where appropriate, we may give the affected user or advertiser an opportunity to respond before making a final decision.
We are not obliged to do so in urgent or clear-cut cases.
- Repeat Offenders
Accounts subject to repeated justified complaints or serious misconduct may face escalating enforcement including permanent removal.
- Anonymous Complaints
We may consider anonymous complaints, but inability to verify the complainant or evidence may limit action.
- No Guarantee of Removal
We do not guarantee that all complained-of material will be removed.
We may decline complaints where:
- evidence is insufficient;
- complaint appears malicious;
- issue is contractual between users;
- legal basis is unclear;
- complaint falls outside platform control.
- External Content & Search Engines
We are not responsible for copies, cached pages, screenshots, search engine indexing, or third-party reposting outside our systems.
Where content is removed from our Platform, third-party removal may require separate requests to those providers.
- Confidentiality & Information Sharing
We aim to handle complaints appropriately, but may disclose information where reasonably necessary to:
- investigate allegations;
- obtain responses;
- protect users;
- enforce our policies;
- comply with law;
- defend legal claims.
- No Liability for Complaint Decisions
To the maximum extent permitted by law, we are not liable for decisions made in good faith under this Policy, including removal, non-removal, suspension, or delay.
Nothing excludes rights that cannot lawfully be excluded.
- Changes to this Policy
We may amend this Policy at any time.
Updated versions take effect when published on the Platform.
Continued use of the Platform may constitute acceptance where applicable.
- Contact
Complaints / Reporting / Takedown Requests:
Email: support@theharlotpages.co.nz