Effective Date: 04/05/2026
Website: theharlotpages.co.nz
The Harlot Pages (“Platform”, “we”, “us”, “our”) offers paid advertising, listing, promotional, and related digital services to eligible advertisers and agencies.
This Billing, Cancellation & Refund Policy explains how fees, subscriptions, renewals, cancellations, credits, refunds, and payment issues are handled.
This Policy should be read together with our Terms & Conditions, Privacy Policy, and any applicable service terms.
- Scope of Paid Services
Paid services may include, where offered:
- premium listings;
- featured placements;
- homepage promotions;
- boosts or spotlight products;
- agency / multi-profile plans;
- subscription plans;
- advertising upgrades;
- other digital promotional services.
Availability may change at any time.
- Pricing & Currency
Unless otherwise stated:
- all prices are displayed in New Zealand Dollars (NZD);
- taxes may apply where required by law;
- pricing may change at any time for future purchases or future billing periods;
- obvious pricing errors may be corrected.
Publication of pricing does not guarantee ongoing availability.
- Payment Methods
We may accept payments through approved third-party payment processors.
You authorise us and/or our payment providers to charge the selected payment method for:
- subscriptions;
- renewals;
- upgrades;
- one-off purchases;
- applicable fees or charges.
You must ensure payment details remain valid and current.
- Subscription Billing
Where subscription plans are offered:
- billing may occur weekly, monthly, annually, or on another disclosed cycle;
- subscriptions may renew automatically until cancelled;
- renewal charges may be processed using your saved payment method;
- you are responsible for monitoring renewal dates.
Subscription terms shown at checkout form part of this Policy.
- Cancellation of Subscriptions
You may cancel recurring subscriptions at any time before the next scheduled billing date.
Unless otherwise stated:
- cancellation prevents future renewals only;
- your paid benefits may continue until the end of the current billing period;
- cancelling does not automatically create a refund entitlement.
You are responsible for cancelling before renewal if you do not wish to continue.
- One-Off Promotional Purchases
Featured listings, boosts, spotlight placements, banners, priority visibility, and similar promotional products are generally time-sensitive advertising services.
Once activated, scheduled, published, or commenced:
- they are generally non-cancellable;
- they are generally non-refundable;
- dates or placement may be adjusted where reasonably necessary.
- Refund Policy
Except where required by New Zealand law or expressly stated otherwise, fees paid are generally non-refundable once a paid service has commenced.
Refunds will usually not be provided for:
- change of mind;
- lack of enquiries, traffic, clicks, bookings, or revenue;
- dissatisfaction with business results;
- failure to use purchased time;
- forgetting to cancel before renewal;
- user breach of Terms;
- suspension due to misconduct;
- misunderstanding of product features clearly disclosed.
- Possible Refund or Credit Situations
We may, at our discretion, consider a refund, credit, replacement, or extension where:
- duplicate payment occurred;
- a material technical fault prevented delivery;
- a billing error occurred;
- paid features were unavailable for a substantial period due to our fault;
- required by applicable law.
Any goodwill refund does not create a precedent or ongoing entitlement.
- Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute:
- we may suspend listings or account access while the matter is reviewed;
- we may request supporting information;
- fraudulent or abusive chargebacks may result in permanent restrictions;
- unpaid disputed balances may be recoverable where lawful.
- Failed or Overdue Payments
If a payment fails or becomes overdue, we may:
- retry the payment;
- suspend premium visibility;
- downgrade the account;
- pause services;
- remove listings from premium placement;
- restrict access until payment is resolved.
- Promotional Performance Disclaimer
Advertising outcomes vary.
We do not guarantee:
- enquiries;
- clicks;
- favourites;
- bookings;
- revenue;
- ranking position;
- return on investment;
- business growth.
Purchase decisions are made at your own commercial risk.
- Downgrades & Plan Changes
Where plan changes are permitted:
- upgrades may take effect immediately or next cycle;
- downgrades may take effect immediately or next cycle;
- feature access may change accordingly;
- unused portions are generally not refundable unless required by law.
- Free Trials / Introductory Offers
Where free trials or promotional pricing are offered:
- separate offer terms may apply;
- trials may convert to paid subscriptions unless cancelled beforehand where disclosed;
- abuse of free offers may result in refusal of service.
- Taxes & Business Responsibilities
Advertisers and agencies are responsible for their own:
- GST obligations where applicable;
- tax reporting;
- accounting records;
- business compliance obligations.
- Account Suspension & Refunds
Where an account is suspended, terminated, or restricted for breach of Terms, fraud, abuse, false information, unlawful conduct, or verification failure:
- refunds are generally not payable;
- prepaid benefits may be forfeited where lawful.
- How to Request Billing Support
Billing enquiries or refund requests may be submitted to:
Email: [Insert Billing Email]
Please include:
- account email;
- invoice or transaction reference;
- date of payment;
- reason for request;
- supporting details.
We may request verification before discussing account billing matters.
- Processing of Approved Refunds
Where a refund is approved:
- refunds are generally returned to the original payment method where possible;
- processing times depend on payment providers and banks;
- transaction fees may be non-refundable where permitted by law.
- Limitation of Liability
To the maximum extent permitted by law:
- we are not liable for indirect, consequential, or business losses arising from paid services;
- our liability in relation to billing disputes is limited to the amount paid for the specific disputed service, unless law requires otherwise.
Nothing in this Policy excludes rights that cannot lawfully be excluded.
- Changes to this Policy
We may amend this Billing, Cancellation & Refund Policy at any time.
Updated versions take effect when published on the Platform.
Future purchases after changes may be subject to the updated Policy.
- Contact
Billing / Cancellation / Refund Enquiries: